Direct calls to the right department
Your Squirrel Telecom package can have a Call Director feature built in as just one of the ways you can tailor the package to meet your needs precisely.
Call Director, sometimes called an auto attendant, is the technology which uses recorded greetings to direct callers to the precise part of your business that can best deal with their query.
It can save you time and support your switchboard staff, but we’d advocate care in its use to avoid irritating customers. It’s true that use of a Call Director can make your business appear larger, if that’s what you want – but without careful configuration and recording of your own greetings, it can remove the personal touch that clients appreciate.
That’s why we have developed a tip sheet offering advice about how to get the best from the facility.